Urgent Care
12443 San Jose Boulevard, Jacksonville
904 Top Rated
Urgent CareJacksonville 4.8 (1665)
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Urgent Care in Jacksonville, FL
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Claim this listing4.8 on Google from 1665 reviews · Read on Google
Recent Google reviews
If I could give this place 0 stars, I would. I normally never take the time to leave bad Google reviews, but this experience was disappointing enough that I feel I need to share it. Before I even went there , I called ahead and specifically asked whether they could treat kidney pain and whether they could prescribe antibiotics if appropriate to help with my symptoms. I was told I could come in, so I went expecting my concerns to be properly evaluated. When I arrived, I was experiencing significant kidney pain and clearly explained my symptoms and my history of kidney problems . I was seen by practitioner Kevan Wright . Unfortunately, I felt that my concerns were dismissed rather than properly listened to or addressed. I left Avecina still in pain, and the pain became extremely severe. I was told that a prescription would be sent to CVS, but that never happened. I continued experiencing significant pain while waiting for my test results and trying to get answers. Eventually, I had to go to another clinic because I could not continue dealing with the pain. The difference was unbelievable. The staff there actually listened to my concerns, took my symptoms seriously, examined me properly, and gave me the appropriate next steps to follow. I was eventually told that I had kidney stones. That was extremely frustrating because I had specifically told Avecina that I was experiencing kidney pain and explained my history. I went there looking for help and left still in severe pain, only to have another clinic listen to me and help me figure out what was actually going on. On top of the medical concerns, I have also had ongoing billing issues. I was told I would receive a check, but I never received one, and I continue to receive additional bills. I contacted customer care about the situation and was told to wait for a letter. I don’t normally leave negative reviews, but this experience left me feeling unheard, frustrated, and extremely disappointed. When someone comes in with severe pain and clearly explains their concerns, they deserve to be listened to and taken seriously. I hope Avecina reviews this situation and takes the necessary steps to improve the patient experience.
Top tier urgent care experience. The receptionist, nurse/tech, and nurse practitioner we're all nice and professional. I was in and out in a timely manner. If I had to name a negative, the painting in the exam lane kind of looks like a face, and the eyes follow you 👀
I will never come back to this place. My first visit was just to have someone quickly glance at a healed wound from a pressure washing accident to make sure it was healing right. A staff member looked at it for two seconds, said it looked fine, and that was it. Now, they are trying to bill me $230 just for that "visit." To make matters worse, I came in today because I’m actually feeling sick and needed a checkup. Before anyone even asked me a single question, took my vitals, or looked at me, they demanded $210 upfront. This place doesn't care about your health; they just care about hitting your wallet before you even see a doctor. Unbelievable prices for zero actual care. Avoid this place if you can. Oh, and to top it off, the front desk staff are completely unhelpful and rude. Both times I went in, they had a major attitude and just told me to scan a QR code to check myself in. Of course, their broken system didn't even work either time. If you're going to force people to use a glitchy system instead of doing your job, at least drop the nasty attitude.
I just returned home a little bit ago, and just wanted to give these Wonderful People a huge shout out! I’ve used them many times and so has my Mom and they’ve always given us expert care! There’s an energy about everyone who works there that just puts you at ease and lets you know everything will be alright! And sometimes….. you really need that! Not only were the front desk staff efficient and kind, the treating nurse as well as the treating Nurse Practitioner went over and above! They provided me with contact information for their personal dermatologist, and also gave us a referral so we could get an expedited appointment! Once I got home, I made the phone call…..and not only got an appointment that was much earlier than other dermatologists in the area could provide, but they put us on the wait list for an earlier appointment thanks to the referral! 30 minutes later, the phone call came with an appointment next week! Thank you for always going above and beyond!
Scheduled an appointment for 5, desk lady didn't even check my insurance coverage until 6 then collects payment. Waits another 20 minutes to tell us that there is another 30 minute wait for their provider. So it's now 2 hours of time wasted, to get offered a refund, when almost all pharmacies are closed and no one else can take this late of an appt. So yeah will not be returning to this really terrible location. HCA at its finest, the management change really shines through on this one.
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9925 San Jose Boulevard, Jacksonville