CareSpot Urgent Care of Jacksonville Arlington Cesery

Shola & Natasha was absolutely amazing. Thank you so much ladies. Quick service , professional & just good ppl.

I am filing a complaint regarding an employee at your location at 1021 Cesery Blvd, Jacksonville, FL 32211. The employee identified herself as Natasha. My visit occurred on March 30 at approximately 6:30 PM. During this visit, Natasha was extremely unprofessional and disrespectful. When I asked about the status of my 7-year-old child being checked in, she responded in a hostile manner and ultimately refused to provide care. She stated that my child could not be seen because we did not have an appointment, and claimed I was being rude simply for asking about the wait time. Most concerning, she used inappropriate and offensive language toward me, including calling me a derogatory name. She then refused service to my child altogether. Additionally, I observed that other individuals who arrived after us were assisted, while we were denied care. Based on what I witnessed, I am deeply concerned that this situation may have involved discriminatory treatment. This experience was unaccepta ble, especially in a healthcare setting involving a minor. I am requesting that this incident be investigated and addressed appropriately.

They have horrible customer service “Amani” at the front desk has a horrible attitude everytime you see or speak with her. Smart remarks were made and they give you no information that you need. They will accept your $199 twice if you have no insurance to claim they give accurate results but this place provided FALSE results. I went to another location and got completely different results this place is a scam and just wants your money don’t fall for it. Go somewhere they actually help you out instead of taking advantage of your pockets and not helping you in the first place.

This place is ridiculous. Do not come here if you value your time. Sure, you CAN schedule an appointment, but they are so short staffed that they can't honor their own scheduling system. We just went in to get some antibiotics and it took an hour AFTER our scheduled appointment to even be told that we would be seen next. It's extremely upsetting and disappointing. Literally drive to any other location, it's gonna be faster than waiting in the lobby at this one. I'd rather risk death than wait like that with a bunch of sick people.