Clay

From the beginning this company has been awful. Took over a month to complete with three different crews to put up soffits. This is a two day job. Less than a year later, I have soffits hanging down with insulation falling out. James, the owner, refused to come fix the issues, and He actually hung up on me twice when I called to have the problem fixed. He stated his work was not warrantied and it wasn’t his problem. I would NOT Clay Insulation to anyone. They are way to busy for their customers and do shotty work.

Very poor customer service. Placed order over the phone with James. Requested the 250 dollar blower addon. Fireplace was installed 2 weeks later and no blower. Also top cap on chase was pieced together not 1 piece of metal and on top of that it wasnt ran to the bottom of the 2x4 top band so the wood was still exposed. On sent invoice it had doors included and I had no doors. They said to replace the fireplace with one with a blower would take 3.5 weeks. Also said top cap was fine as long as it isnt leaking and they do it that way all the time, but they could make a new one piece cap for an extra 300 dollars. Rude on the phone through the whole process. Still haven't got anything fixed or had a reply by email in a week.Dont make the mistake I did by ordering it over the phone. Have something in writing with these people if you take the chance and do business with them at all. We were having them quote us to do the gutters, sofit, and facia on my home being built, but after this they wont be getting any more of my business for sure.

Horrible company. We spend over an hour going over all the details, then the owner promptly goes out of town and fails to convey the instructions to his employees. When the employees were confronted with an error, it must have been a sore subject/they were hot/who knows, but they jumped down my throat and stated that they would NOT fix it unless paid more money. Needless to say they were not invited to finish the job. The following week, the owner's wife threatened us when we had not paid our bill only 4 days after receiving the new invoice! Horrible customer service!!

Called last week, was told guy was out of town and they would call next day. I called to remind them and was told guy out of town an extra day. Will call me back. It’s been over a a week and I’m proud to say a reputable company came out and I have gutters before they even called me back. Shame