Farm Bureau Insurance

I couldn't be happier with Richard Wood and Farm Bureau, my prior insurance company dropped me over a pool claim that they denied. Richard found me a better home policy, and new vehicle policies with better coverage. I was recently in an accident, Richard was my second call, he gave me the claim information, the person to call and helped me understand my coverage and what best action to take. His advice really saved me in the long run. Thank you so much Richard!

AMANDA POKINES I have business insurance through Farm Bureau & recently i’ve been trying to become a vendor for a new company. Amanda Pokines is the agent & i’ve tried to speak to her multiple times to no avail. She does not answer the phone, return emails or even help in person. I decided to go into the office for help & she still displayed the same rude& unprofessional behavior that I got the pleasure of experiencing the one time we did get to speak on the phone. Amanda Pokines has had the opportunity to help me multiple times but due to her feeling of being inconvenienced by her customers, she has failed to. It’s not an unfixable problem, very easy actually (amanda even knows this). Amanda Pokines just doesn’t want to help& is the least helpful person i’ve ever met. Due to her neglectful way of treating customers & failure to fix problems i’m looking into other business insurance agencies.

Very unhappy with their service. Not the treatment, per se, more the incompetence. They never updated our address after numerous attempts to contact them, it's been a year, every time they said they did, but I just found out today 7/9/24 that our address was still not updated, resulting on us overpaying insurance for a year, did not send requested forms, nor return calls. It's just not up to par. To be honest, I'm not even sure why we haven't changed companies yet. Definitely would not recommend them.

Last year I was pulled over due to the fact that this agency did not report that I started coverage with them on my wife's policy. My license was suspended and my insurance rate jumped over $1000. They claimed responsibility after this incident and did nothing to resolve the issue. My vehicle was almost impounded and I lost a full work day to resolve this issue at the DMV. After this event, I contacted the office (Deborah Roland, and her incompetent secretary - Yulee Branch, now Fernandina) and they had no accountability. After contacting them, they promised to call back that day. We received no contact back about the issues that we are having with this company. There is no corporate customer service number. One year later they decided to tell me the reason that my rate was so high was due to my suspension, which was their fault. I have home insurance with this firm, and I am worried due to their negligence, what would happen to my home in a disaster. There is no communication from this office even when I brought up this serious issue. If you truly value you property and vehicles, it may be best to stray away from this agency. If you want a budget insurance agency that could care less about your needs, they will welcome you as much as they did my family. This is a disgusting way to sink your money into an agency that does not value your concern or well being. Edit: 7/2019 Finally departed from this disgusting practice this month with a much better policy from a reputable competitor. They cancelled our home insurance out of the blue a couple months ago (separate from the auto), no doubt from this review. Deborah Roland quickly called me after posting the original review frantic stating that she "did her best" and "I'm not allowed call the Florida DMV to fix it" - when I called Tallahassee DMV, they said agents are allowed to communicate in part of the consumer - bold laziness and lying again. I have filed a meaningless request to the state regarding the incident, but of course it will just be a slap on the wrist and a mark against them. The best I can do is to post this experience and hope that another consumer walks away from their "great deal" so they cannot hurt another family. Do your research, to good to be true should be the motto of Florida Farm Bureau.