Her Heart Village Assisted Living Facility (Autumn)

Having a loved one move into any ALF is a difficult and emotional experience, especially not knowing how well they are going to be careful for. It's been more than a year with my dad at Autumn Village and I can confidently say that Danny, Diandra and the rest of the staff truly do care for not only the residents but their family members as well. Danny and many of the staff provide their personal phone numbers to be reached at. This is the owner who has made himself unbelievably accessible and is top-notch with his responsiveness, as is the rest of the staff. While it's not been the easiest time with my dad, who has dementia, the entire staff goes well above and beyond with keeping my dad safe and keeping me informed of any situations. During typical days there is a focus on making him as comfortable as possible, whether that be someone on staff taking him to lunch or walking with him to a local store. Even something as simple as regular conversation with my dad makes such a huge difference in quality of life. Finally, Danny has been absolutely outstanding to work with on our very limited income. I can't say enough how I feel that Autumn Village (and the sister facily Fort Caroline Gardens) is such a terrific facility. I imagine these are difficult facilities to run and maintain but AV has been incredible with everything they've done in the year or so we've been residents.

Autumn Village has been an amazing place for my family. Staff is very loving and provide exceptional one on one care for every resident. Everyone is met with a smile and a hug. Facility is very home like and very clean. Mandy is an awesome manager who assists staff whenever needed. Mrs. Sheny and Danny have put their heart into making Autumn Village a true home for their residents.

Autumn Village and it’s staff took care of my mom for 7 years and made sure she made her doctor appointments. They were always so caring even though my mom was tough to deal with, having bipolar disorder. The staff and owners of autumn village are true heroes to their residents and resident family members. I’ve seen first hand what they deal with, and they handle it with grace. I miss visiting my mom and the staff. I’ll have to stop by soon to say hello.

My brother suffers with bipolar disorder and some of his ups and downs can get severe. Fortunately, he is 100% non violent and is mostly a sweet guy. He likes the staff and they like him. They've shown endless patience with him and he tests everyone's patience. Residents here follow a strict hands off of each other policy. When I take him out for lunch or shopping, he always says, after a few hours out, that "I want to go home to Autumn Village." He can't be managed in the family environment, but the staff at Autumn Village manages him and cares for him and that must be why he feels that they are his family and his home. These are great people with love and caring that shows. A professional, safe and caring residence. Thank you, Autumn Village. Elia K