Hidden Gem Pools

Tyler and Ryan have been amazing in helping me get my first pool set up correctly! I purchased a house with an older pool that was green and still had a sand filter. They got the sand filter replaced with a modern day cartridge style filter, got every bit of debris cleaned from the pool and got our pool water the perfect color and PH within a week or two! After the initial visits to get my pool modernized and under control I have been apart of their weekly service and I could not be happier! The professionalism and level of care is exceptional!! Thomas is typically the one who comes for my pool cleaning and we look forward to seeing him every week! He is always happy and smiling and has the answers for any questions I might have about my pool! If you’re looking for a pool cleaning/service company, hidden gem pools truly is the hidden gem you have been looking for!!

I give Tyler and Ryan a one star rating only because there is no option for negative stars. I needed a one time cleaning and they were very nice at first. My pool was in dire need of a good clean due to other problems it had that were recently fixed. I sent pictures to Ryan it was green with debris in the bottom but not so green you couldn't see the bottom. Tyler came out. We had a conversation about the pool while he was cleaning there was No mention of a higher cost to clean in which I would have gladly paid. This morning even though the pool was blue cloudy it still had debris in places. I talked to Ryan and got a totally different demeanor where I was blamed for my pictures not being accurate and the pool would have been much more . So instead of telling me it would be more , I got berated and asked "what did I want to do now? Seriously?! It wasn't my fault that you didn't communicate cost but, it doesn't give you the right to leave my pool incomplete, flow in the pool Non Existent, and a filter that was so tightly put on I couldn't get it opened.

These guys are amazing. They diagnosed the problem with our Jandy system and had it up and running in a matter of minutes. I feel like I can trust them and believe that they are giving you the truth about your pool equipment. Hidden Gem Pools is now my go to company for my pool equipment.

We have been with Hidden Gem Pools for three years now and are so grateful for them! Ryan and his team are very professional and always do what’s right for the customer. They are quick to help us with anything broken and answer questions that we have.