Senior CareSt. Augustine 4.1 (189)
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Senior Care in Northeast Florida
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Claim this listing4.1 on Google from 189 reviews · Read on Google
Recent Google reviews
The care my mother received from this facility was horrific! My mother was admitted on March 15. During her stay, the level of care she received was unacceptable. She was left in wet clothing and bedding for extended periods, and no therapy had been initiated. At 4:00 a.m., I received a message from her that simply read “HELP,” which caused immediate alarm. We went to her right away and found her severely disoriented. She ultimately had to be readmitted to the hospital. What is especially troubling is that several staff members indicated they would not place their own family members in your facility. My mother’s roommate also expressed a desire to be taken home. No patient or family should ever have to experience this. Families place a great deal of trust in facilities like yours, expecting that their loved ones will receive attentive, compassionate, and professional care. That trust was not only unmet but broken. After removing my mother, every healthcare professional we encountered—including doctors, nurses, and therapists—expressed concern and disbelief that she had been in your care. Additionally, the manager on call that morning demonstrated a dismissive and unprofessional attitude, showing no interest in addressing the situation or taking accountability. We did not know the extent of these issues at the time, but we do now. I urge you to take this complaint seriously, investigate what occurred, and implement necessary improvements to ensure that no other family endures a similar experience.
My husband was at this facility last year for a couple of weeks. It’s horrible, the staff could care less about the patients! It’s filthy, they NEVER cleaned his room or bathroom so I did it myself. Food is terrible. Physical therapy is terrible as well. They WERE not even giving him his meds for Parkinson’s properly or on time! I called them out on this! I was doing his laundry, yet his Tommy Bahama shorts and shirts were disappearing! One day when I visited him he had on someone else’s clothing…I was livid! Then He fell one evening and they did not even notify me, the next day I was there and they told me…I said he needs to go to ER now! And he did, unfortunately he passed only a few days later. PLEASE STEER CLEAR OF THIS PLACE! They deserve zero stars and should be shut down! They even have a 2 star review on Medicare.gov Look it up!
Such a scary, understaffed place. We arrived in the evening and, although the doors were supposed to be locked and only opened by personnel, the doors opened for us (such horrible security). We only saw one nurse working the floor but there were several patients calling out for help and roaming the floors in their wheelchairs. It was something out of a horror film. Mom called for help and she was told someone would be right back - but nobody ever came. There was a lot of confusion about the paperwork and the kind of care she needed. Fortunately, she was only in there for a few days but even getting her out of there was a challenge. With the exception of one or two staff members, everyone (especially the director of nursing) was rude and dismissive. I feel so bad for anyone who has to stay in there for any kind of extended stay.
This facility treated my father with dignity. My father’s face lit up when he saw certain employees. The therapist are very caring and looked for ways to help my Dad thrive. Even the front desk staff greeted us with a smile. Words can not explain how greatful I am to Dahna for the smooth process to bring my Dad there. Also, The facility was always clean. I would place my Dad there again if the opportunity arouse. The 45 minute drive was well worth it. Thank you Bayview!
Great staff, they kept a good eye on mom , Mrs Ford the nursing director was amazing as well as nurse Donna she was very personable and took really good care of my mother.Thank you, Donna, for all you did.Thank you this ford for all you've done i would like to also thank Brittany for all of her hard work on setting up my mother to go home and getting her comfortable in a bed.We had a few issues, but she's worked them out.Thank you so much for all the time.You've spent helping my mother!!
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