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HVAC & AC Repair in Fernandina Beach & Amelia Island, FL
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Claim this listing4.2 on Google from 44 reviews · Read on Google
Recent Google reviews
I used Masons twice because they installed the original unit and it was under warranty. The inside support, Casey was thorough and timely. The communication from the owner, David was not honest.
Masons pick and choose what they want to work on. They have worked on my AC system a few times and they take the easy money. This time it was not the work they wanted to do so changed me 140.00 to tell me they could not help me. If your not qualified to do the work don’t take on the job.
Had to call them for the same issue within a span of just a few weeks. I gave them the benefit of the doubt. When the issue happened yet again, I decided to call another company. Mason's techs were nice and all, but they should have done an inspection of the unit rather than only spending 10-15 minutes on site and charging for 1 full hour of work each time. They could've at least cleaned the coils and inspected the unit for that price.
The BEST!! These guys took a call on Saturday morning at 8:00AM, and my A/C was fixed by 12:30PM the same day! When I called back in the afternoon and spoke to the Owner because my house wasn't cooling fast enough, he said it might take a few hours. I agreed and hung up. Within 2 hours and without asking, a tech was back at my house to make sure my house was cooling well! Greatest service!
Well some plus's and minuses , came out ( $140.00 service fee ) Wolf was the tech, seemed very knowledgeable and 12 years on the job thought I was in good hands. Took 5 days for the parts , plus over a weekend that livable even though house avg. 88 degrees over the 5 days. Well the man came out a young guy who seemed relatively new, I ask the questions ( at 80 I know about what to ask ) and some of the answers seem sketchy, ask about the warranty and totally wrong answer, he finished the work ( does work fine after 1st day ) and talked about payment , very fast and undecided on how to explain it . Well we ended by me butting in to stop the jibber jabber and wrote the check. I payed over 2 grand for what I found out would have been about 450 less through 3 other AC company's , lessen learned , now for the good. The AC is working, I had some unanswered questions , and to the rescue comes CASEY knowledgeable and called back each time she said she would, without her Mason's business would take a hit, I was in business almost 50 years and wished I would of had a Casey ! So tech did seemed adequate , we'll see, office tremendous, pricing verified high, but they are still a 4. Hope this helps.
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HVAC & AC Repair
1941 Island Walkway, Fernandina Beach