Pediatrica of St. Johns

We have been with this practice for 7 years, and leaving is incredibly disappointing. Dr. Arrington and Caitlin have always been excellent—attentive, thorough, and truly caring since my son was a newborn. They are the only reason we stayed as long as we did. However, since the practice was taken over by Pedatrica, the front office has significantly declined. The staff is consistently rude, condescending, and lacks basic professionalism and respect toward patients and families. The final straw was a recent interaction with a staff member at the St. John’s location regarding a payment arrangement. After one missed call and a payment less than a week late, I was spoken to in a scolding, disrespectful tone and told I was “making her job harder.” When my son’s grandmother called back to make the payment, she was treated just as poorly—spoken down to instead of being helped. There is a complete lack of courtesy and patient respect, which is unacceptable in any healthcare setting—especially pediatrics. Before making the decision to leave and remove my son from this practice, I emailed the office two weeks ago to address these concerns and received no response. It is likely there will be a generic reply here asking me to email a practice manager—however, that effort has already been made, and the lack of follow-up speaks for itself. It is unfortunate that one staff member and a declining front office experience have driven us away after 7 years. Families deserve to be treated with respect, not talked down to. We will not be returning.

I could talk about the dingy, deteriorating interior, the downgrade in service since the acquisition, changes in insurance coverage or other opinions but instead I’ll impart you with this: Brought my child in for a rash, came back 5 days later for strep.

We had a great experience here! I loved the decorations. They were very inviting for a children’s doctor office. It also smelled freshly cleaned and sanitized. Everyone was very welcoming. Dr. Turner was very thorough and kind. Would highly recommend this office!

Love the office and providers. Always take time to thoroughly discuss.