Russ Vorhis - State Farm Insurance Agent

Recent Google reviews

• Stef T 1 · 3 weeks ago

  ZERO STARS if I could. Crooks I will never use State Farm again, and I would absolutely not recommend this office. I called last week to cancel my auto policy because I had sold my car and the rate I was quoted for my new vehicle was outrageous. I cancelled the policy a full week before my premium was due. Despite that, State Farm still drafted approximately $250 from my bank account yesterday for a vehicle I no longer even own. I tried calling this office to resolve the issue, but you cannot get through to anyone. Their phone system literally says they are not accepting calls. I finally drove to the office in person. The receptionist could see a note showing that I had already requested the cancellation, but apparently the autopay was never turned off. She had to process the cancellation again and told me to wait for an email regarding my refund. I received the refund email today, and the amount being refunded is not even half of the payment they took from my account yesterday. So once again, I tried calling the office. Once again, they are not accepting calls. I am now having to deal with a virtual/live chat agent, and even that agent has to contact this office to determine what my correct refund amount should be. I have attached a screenshot showing that even State Farm’s own agent cannot simply resolve this without contacting the office. What is going on here? If handling a simple auto-policy cancellation is this difficult, I cannot imagine trusting this office with homeowners insurance or anything more complicated. The lack of communication, inability to reach anyone by phone, incorrect draft after cancellation, and now an incorrect refund amount have made this an absolute mess. AVOID THIS OFFICE AT ALL COSTS. You cant even email them.