The Kookaburra 312

I absolutely love the Kookaburra, all locations are great, slightly different vibes but all amazing! I love the Aussie Pies especially the Thai chicken chili one. Also they make their own datil pepper sauce and ketchup 10/10 better than any store bought ketchup. The caramel slice has a great mix of decadent caramel, with a sweet chocolate layer balanced out with the anzac cookie crust. The sweet heat syrup in a chai latte is amazing, as well as the alaskan hot chocolate, and the earl grey (I upgrade it to a london fog). Hoping to see more tea combinations eventually but the menu is also great as is. Seasonal drinks are always fun and tasty too! The baristas at the 312 location and Kookaburra Compound are the sweetest and have great friendly customer service! I love studying here and usually there is a spot for everyone :).

I am writing to formally express my disappointment with my recent visit to The Kookaburra Coffee, located at 1835 US Highway 1 S, St. Augustine, FL 32084-4294, on December 21, 2025. It was a chilly afternoon, and we stopped in expecting the comfort of a hot, well-prepared cup of coffee. Unfortunately, the experience fell far short of that expectation. We ordered two medium drip coffees, and when I asked for cream, the employee at the counter stated that customers are not allowed to add their own cream and that the barista must pour it instead. I explained that I prefer to customize my coffee to my exact taste. When cream is added by someone else, it often ends up either insufficient or excessive. There was no clear explanation as to why cream was not available at the condiment station alongside the sugar and stirrers. This policy felt unnecessary and inconvenient, and frankly came across as a cost-cutting measure rather than a customer-focused decision. More disappointing, however, was the temperature of the coffee itself. When we received our drinks, they were lukewarm—closer to room temperature than hot. For a coffee establishment, especially on a cold day, serving coffee at such a low temperature is unacceptable. I enjoy my coffee hot, and this alone should be a basic standard. Between the restrictive service policy and the poor quality of the product, the experience was extremely frustrating. This visit left a lasting negative impression, and regrettably, it is not an establishment I plan to return to. I hope management takes this feedback seriously and re-evaluates both service practices and quality control, as these issues significantly detract from the customer experience.

I had a great Cold brew and honey badger scone. The scones flavor was very creative and soooo yummy. The ladies working behind the counter were smiling and helpful. The service was fast. My cold brew was one of the best I have ever had. Must be those delicious Kook beans!

Stopped in for the first time today and ordered two Aussie, breakfast pies and the honey badger latte with a Keylime lemon bar. Everything was awesome. I also got a side of Sriracha sauce for the Aussie pies. The service was amazing atmosphere is cool lovely spot. We’ll go again.