Fernandina Beach Rehab and Nursing Center

Earlier this year my brother was admitted to Fernandina Rehabilitation and Nursing Center in the short term care until a bed was made available for him in long term care. Thanks to Naslean the Business Office Manager who worked consistently to get the right Medicaid insurance for him. She worked with us in securing the bed for him. She is very professional, very articulate, knowledgeable, helpful, determined, and customer service oriented. She was able to get him in long term care. Thank you Naslean for all your help! The social worker and Steven the Administrator insisted that there were no beds available but there was a place in Nassau that they would see if they had a bed for him but neither gave me any information about the place nor the location. I spoke to Steven a few times about the situation in long term care he never got back to me on anything it was when I saw him in the hall on my visits to see my brother and confronted him , he would give me an answer or say I will look into it. My brother fell twice the first time he was taken to hospital emergency with a big bruise on his head and a cut under his eye constantly bleeding which required stitches. He did not know what happened. I was given at least three different stories by Steven and station 2 staff. The second time he fell I was given several different stories where he fell. He was taken to exray told no fractures he fell on his hips. Jeremy the nurse told me he was the one who picked him up. Then Ty/ station manager said Jeremy was not there that day. Then the DON said Jeremy was there but not at that station. I find that there are several very unfriendly, and lack empathy staff members and a few that seems to have the patience and understanding and compassion on the care of their patients. I have requested to speak to the doctor about my brother’s care and have not talk to him yet. I did speak to the NP. When my brother was in short term he had a large bed in long term a regular size bed. I ask Steven the administrator about the bed several time. I am still waiting on the bed. I have been in dining hall and notice the patients not enjoying their food. My brother complains that it upset his stomach. We take food to our brother every week. His clothes are always missing although his name is ion each piece. I pray for improvement and safety in the care of all the patients. I will continue to confront those in charge of the neglect and mistreatment of the patients and also inform them of the kind and caring staffs.

My brother was a patient in the long term patient area for 9 months prior to his passing. He found the staff to be friendly and compassionate. I want to especially thank three employees. Naslene in the Business Office for her professional help with helping us to understand what his financial obligations would be. She explained the workings of social security benefits and how the "system" works. She was very kind and respectful to my brother. Tammy in the Activities department was such a huge help with these things too. Jeremy was my brother's nurse. What can I say?? He was absolutely wonderful to him and became a dear and close friend to him. The staff is very kind overall. The facility especially in patient rooms should be cleaned more often and food is not very good.

I am writing this review on behalf of my mother, Jestina McGraw who resides at this facility. I would like to speak about the horrible experiences dealing with the business personnel name Naslene Cine. She lies and is very rude. She cancelled my mom's insurance when she switched her over to Florida Medicaid and when I asked her did she do this and why wasn't I notified, she flat out lied and said that she didn't do it and told me that the case manager at the facility did it (Ms. Sharena Butler) who has NOTHING to do with this in her job description. It caused so much confusion and it took me 4 days dealing with UHC to correct it. Secondly, She sent a letter to Social Security to have my mother's check go straight to the nursing home without even consulting me, and again she LIED to me and said that she didn't do it. It caused so much confusion because I was still taking care of my mother's monthly obligations and I got no heads up or anything. I was not informed that she was doing it so be warned.... you WILL NOT be notified. Yes, I complained and it was like pulling teeth just to find out WHO her manager was and every time I spoke with her, she was rude, short tempered, and she has a very nonchalant attitude. The third incident happened with this same lady when dealing with a monthly stipend that my mom receives. She claimed that she had mailed out the check when in fact she did not. It was after I reported her to the Administration that she decided to do her little devilment by holding this check and mailing it out when she got ready. Remember, God sees and knows everything. The check was received on a Friday at the beginning of the month, she gets smart with me and tells me that it came over the weekend and she doesn't work on the weekend but she did mail it out that Monday when she came to work. She was very crass. I reported her and I explained that everyone else that she told to mail it to me from the front desk never had one problem and no delays happened, but now all of a sudden.... I have to wait and see if it comes back or goes back to HHS. I was sent on a wild goose chase and told to call HHS and I was on hold for hours only to be told nothing came back and guess what? After I spoke to her boss and the Head of Admin ... The check was post marked from her in an envelop dated 7/23/26. So, be warned when dealing with her. I asked that she get customer service training ASAP as well as just plain communication from a professional level. If it wasn't for her and a couple other nurses who I truly question their integrity and moral ethics, I would truly say .... Favoritism in the workplace over competence and trustworthiness is truly very dangerous. Thank you to the honest and loyal people at this facility.

I want to give a shout out to Ophelia, my father’s nurse, and the rehab PT team. My father talks very highly of Ophelia. He found her personable, hard working and attentive. He really enjoyed her as his attendant. He described the rehab team as professional, personable and effective. These are the highlights of his experience in your facility. I hear the quality of food is lacking greatly and listened to constant complaints regarding this issue. Overall a positive experience with staff, thank you.