DoctorFleming Island 4.5 (188)
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Doctor in Fleming Island, FL
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Claim this listing4.5 on Google from 188 reviews · Read on Google
Recent Google reviews
I want to say 1 positive thing about this place being Dr. Reddy and his nurse are great. On that note I cancelled all my future appointments and found another dr strictly because of the very disrespectful scheduling and imaging staff members answering the phones. When I came for my appointment CTs and X-rays were “supposedly “ requested, I completed my physical therapy and called to find out why I was never called for my scans. The ladies I spoke with on the phone were very rude and dismissive before even knowing the situation at hand. You can tell none of the girls answering the phones enjoy their jobs, in fact I think they get delight out of giving you a hard time on the phone. After getting no answers about my scans I was told to contact my insurnace that it was an insurance problem. It was not. I was continuously sent to voicemails after speaking to each department, and I never recieved calls back and after 2 months of getting no help or answers I had to get my insurance on the phone to speak to them and THATS when they admitted fault and said they had never requested the scans. Instead of anyone helping me I was sent to a voicemail after explaining the situation every single time , only when I said I have my insurance on the phone did someone stop and take the time to help me. Even then I was NEVER called for my scans, in fact i received a text that I need to schedule another appointment before they would request them. 4 months out now with my neck stuck to the left and a straighten cervical lordosis causing me severe migraines. Someone needs to actually review the recorded phone calls because some of u would be out of a job.
The Fleming Island location used to be FIVE STARS. But in the last few months, they seem to have all new front-office staff, most of whom do not have a clue what they are doing. I know we have a co-pay...the front desk person said she did not see that. She never verified the insurance with me. Later, we found our new insurance had not been updated when I had called it in. Since our insurance changed, we needed a prior authorization called in to the insurance. The appointment was on Tuesday...CVS sent over the prior auth informatioon THAT DAY. I called for my husband on Wednesday. I called twice on Thursday. Each time, I was told a message was being sent over. Today is Friday (they close at noon), and the call center rep said she had just sent an urgent message. She also stated she could not see where I had called in before, nor any messages being sent prior! My husband is now out of medication and we are going into the weekend! This is the THIRD time this has happened in the last six months. We are not happy, but we fear if we change to a new pain center it will look like we are "chasing drugs". We are at a loss of what to do.
The front office staff, Lina and Alisha, are always pleasant, professional, friendly, and helpful. They willingly answer questions and are always positive. The practice is close to my job, which is super helpful. I am a newer patient just to this location, having seen Dr. Carey and his PA’s at the main locations. I love working with Dr. Carey. I was nervous after my last PA left the practice but there was no need to be. The nurse/tech and PA I see are amazing. They are also pleasant, genuine, and professional, always helpful, and I am so glad I am using the Fleming Island location.
I was lucky to find this pain mgmt. company and was extremely happy. Today I came in and was met with Linda. She always is pleasant and has a friendly smile to make you feel at ease. Then I met with the PA who is always patient and listens and addresses all my concerns. Then I had a need to renew my medical card. Alisha stepped in and assisted and even had Lina come in, who was pleased to assist. With a great staff like this, why go anywhere else? Definitely 5 stars!
The worst customer service ever. They don't care . I have cancer and my kemo wasn't working anymore.I had to cancel my appointment with them and they took forever to reschedule then the gave me me the wrong location. When I showed up for the appointment then they told me I was in the wrong place.
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