SARVEC

We brought our 7-year-old unspayed female dog in for abnormal vaginal bleeding, foul-smelling discharge, and decreased appetite. I specifically expressed concern that it could be open pyometra. We understand emergency clinics must prioritize the most critical cases. However, after being told there would be approximately a two-hour wait, I became increasingly concerned as I watched her condition decline in the lobby. When she began shaking, I returned to the desk and asked that the nurse be informed, explaining that I had no way to check her temperature but knew this was a concerning change. I was told there was no one available to assist us and was handed a card for another emergency clinic. At no point during our visit were basic vitals taken. We immediately drove over 30 minutes to another urgent care facility while she was bleeding heavily. She was triaged right away, found to have a 103°F fever, diagnosed with open pyometra, and taken into emergency surgery. She is now recovering well. This condition is life-threatening and time-sensitive. Basic triage vitals — particularly temperature — could have identified the severity of her infection and changed the urgency of care. I am sharing this so other pet owners understand the importance of advocating strongly, and in the hope that more thorough triage protocols are implemented for similar cases in the future.

19 days ago I brought my recently turned 4 year old cat here because he wasn’t feeling well, decreased appetite and not acting himself. We were referred here by our vet because they could not see him during working hours for another two days. After a X-ray and ultrasound, Dr. Lopez came in to tell him me he had stomach cancer and that I could take him to UF Veterinary and spend $10,000 to attempt to treat him or would need to put him down within a few days. I left hysterical to say the least. Spent the next 10 days trying to make him comfortable and feed him anything he would take. Mostly liquid cat treats. Today, he is being his same self. I am not dismissing the diagnosis and will need to see a specialist for more testing for a solid diagnosis, BUT I am glad I did not take the advice of the doctor, listened to my husband and canceled the in-home euthanasia appointment I had scheduled for Wednesday, two days after his exam. Trust your instincts is my advice to you if you are dealing with a new health issue with an otherwise healthy, younger animal. The vet tech staff were nice and empathetic. I was the first patient at opening so the wait wasn’t too long. Dr. Lopez was kind and offered me a hug, but not happy she told me Stuart, my cat, only had a few days. 😔

The staff and the treatment our dog received was incredible! We had just arrived in Saint Augustine when our labradoodle injured his back at 10 pm We had never been to the Saint Augustine area before and felt extremely lucky to find this after hours emergency clinic. We received appropriate treatment, meds, and excellent follow up that we can share with our vet back home. We are so grateful that Houdini was treated by this staff at this clinic.

This God forsaken vets office that handled Roxy's (Rednose pitbull) cremation lost her hair/fur before they cremated her after I specifically told them and three seperate staff members knew I wanted that. I had a memorial idea in mind for her fur that they shaved and they screwed that up. She's ashes now, can't be undone. Can't even tell the vet tech who put her down because they didn't even initial the paperwork. I'm irate and beyond destroyed. I got this fur baby 1 year after I got out of the Navy, I saved her from Parvo when she was 6 months old. I took care of her until past her 14th birthday all for these hacks to completely botch something that can never be undone!!!! I will hate this place until I'm long dead and buried!!! Don't trust them with your dog or that final moment that you can never get back!!!! Update as of Monday evening: Crematorium tells us her ashes and everything have been dropped off at Sarvec at 7am and available to pickup at 6pm when they open back up. My fiancee arrived around 6:30 to pickup the ashes and they say they don't have those either yet and don't know when they'll be receiving them. How has absolutely everything from A-Z been botched in this? Completely unacceptable. I've emailed management as of last Friday and still have not received an email or call back from anyone taking any sort of accountability or anything!!!