Sister

I ordered a custom jacket for work and initially, the process seemed simple and convenient. I was able to email in the item details, attach pictures of the logos I wanted, and specify their placements. Ordering was easy, and I appreciated being able to pay over the phone. Unfortunately, the experience went downhill after that. I was told the jacket would be ready in about 7–10 business days, but it ended up taking close to a month. Throughout that time, there was a serious lack of clear communication. I called multiple times for updates and received different answers each time. I was told I would receive a text with pickup instructions and the address when it was ready — that never came. When I tried to pick up the item, the address in the email chain led me to a house, not a business. I had to call again just to figure out where to go. After all that confusion and delay, I finally got the jacket — only to find out the logo I was most excited about was wrong. I had been really looking forward to this jacket, and while I was willing to wait a little longer than expected, the disorganized process and incorrect final product left me feeling disappointed. After everything, I decided to just take the loss — but it’s frustrating not to have received what was paid for, especially after putting so much time and effort into getting it right. :( I hope they improve their communication and quality control moving forward.

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