UF Health Imaging - Nocatee

Had an appointment at 8 am on a Tuesday. Made my appointment on the Thursday prior. When I showed up for my 8am appointment they said I didn’t have an appointment. Then waited for an hour and wound up leaving because the work I needed done was only supposed to take 10 minutes. I, like most normal people, have a job and can’t spend hours waiting for people to do their jobs correctly.

Exelent service

I was very disappointed with the scheduling and communication at this UF Health imaging center. I was scheduled for an MRI at 12:30 p.m. and was instructed by text to arrive 30 minutes early. I arrived at 12:05 p.m., only to find a sign on the door stating that the imaging center was closed from 12:00 to 1:00 p.m. I spoke with the receptionist at the medical center, who told me that this was a recurring issue and that she could not explain why patients were being scheduled during the time the imaging center was closed. When the doors opened at 1:00 p.m., (At this time, several other patients were also waiting outside) I asked the person at the imaging front desk why appointments were being scheduled during the time the center was closed. I was told that it was not the responsibility of that office to fix the scheduling issue and that there was nothing they could do. If this is truly a recurring problem, it should be addressed by this office. Patients should not have to deal with the consequences of an internal scheduling issue. That said, I want to highlight that the care I received during the MRI itself was excellent. The staff who performed the MRI were attentive, professional, and courteous throughout the entire procedure.